Our passion : helping luxury retail brands to deliver exceptional customer experiences, thanks to expertise and technology.

A unique savoir-faire

Turning your ambition into real success thanks to 100+ combined years of experience and hands-on leaders with strong expertise on :

Omnichannel luxury retail, end-to-end

1

20 luxury brands, 5 regions, 60 countries

2

Customer-first approach

3

Data-driven decision making

4

Business and technology

5

400 digital transformation initiatives delivered

6

Carine
Laurent

Carine Laurent

20+ years luxury retail experience

Customer experiences
Customer service Omnichannel
Retail Business Process design
ERP deployment
Digital transformation
Team Leadership
Change Management
PMO

Scenic view of mountains and lake with cloudy sky.

Our credentials

28+ luxury Maisons

2000+ monobrand boutiques

5000+ retailers

25+ global e-commerce websites

60+ countries

20+ customer service platforms