Our passion : helping luxury retail brands to deliver exceptional customer experiences, thanks to expertise and technology.

A unique savoir-faire

Turning your ambition into real success thanks to 100+ combined years of experience and hands-on leaders with strong expertise on :

Omnichannel luxury retail, end-to-end

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20 luxury brands, 5 regions, 60 countries

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Customer-first approach

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Data-driven decision making

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Business and technology

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400 digital transformation initiatives delivered

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Meet the Team

Carine Laurent

  • Founder

    20+ years luxury retail experience

    Customer experiences
    Customer service Omnichannel
    Retail Business Process design
    ERP deployment
    Digital transformation
    Team Leadership
    Change Management
    PMO

  • IP Lawyer with 25 years of experience, 17 of which inhouse dedicated to managing and strategising the IP assets of 26 of the worlds’ most aspirational luxury brands across the globe. Combining her technical knowledge of intellectual property and her understanding of how an international  corporation operates, she helps her clients design an IP strategy tailored to their needs and budgets in such a way as to support the growth of their business.

Scenic view of mountains and lake with cloudy sky.

Our credentials

28+ luxury Maisons

2000+ monobrand boutiques

5000+ retailers

25+ global e-commerce websites

60+ countries

20+ customer service platforms